Responsible Gaming

Gambling at MonoAUD is intended for entertainment purposes only and should never be considered a source of income or financial solution. It is crucial that all players approach online pokies with a clear understanding of their purpose, ensuring that gambling remains a fun and enjoyable activity.

Self-Control Tools

MonoAUD provides a variety of responsible gambling tools designed to help players maintain control over their gambling activities. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they can deposit into their account.
Loss Limits: This feature allows players to set a cap on the amount they can lose over a specific period.
Wagering Limits: Players can set limits on the amount they can wager on pokies within a set timeframe.
Session Time Limits: Players can establish time limits on their gaming sessions to help manage the duration of their play.
Cooling-off Periods: This option allows players to take a break from gambling for a predetermined period to help regain control.
Self-Exclusion Options: Players can choose to self-exclude themselves from the platform for a specific time frame or indefinitely, preventing any access during that period.

Self-Assessment

To assist players in recognizing early signs of problematic gambling behavior, MonoAUD encourages self-assessment through the following reflective questions:

Do you often gamble to escape from stress or other problems?
Have you ever felt the need to gamble more after losing?
Are you frequently worried about your gambling habits?
Do you find it hard to stop gambling even when you want to?
Have you ever borrowed money or sold possessions to gamble?
Do you lie to family and friends about your gambling activities?
Are you experiencing feelings of guilt or anxiety related to your gambling?

If players answer yes to any of these questions, it may indicate the need for further reflection and possible intervention.

Protection of Minors

MonoAUD is committed to protecting minors from accessing online gambling services. The platform employs several safeguards and procedures, including:

Age Verification: Players must undergo age verification checks during the registration process to ensure that only individuals over the legal gambling age can create an account.
KYC Checks: Know Your Customer (KYC) checks are implemented to confirm the identity and age of players, preventing underage access to the platform.

External Help

For individuals seeking support related to gambling, MonoAUD encourages reaching out to professional organizations such as:

GamCare: Provides information, advice, and support for anyone affected by gambling.
BeGambleAware: Offers resources and support for responsible gambling, including live chat and a helpline.
Local Support Services: Various local organizations throughout Australia offer assistance and counseling for gambling-related issues.

Early Warning Signs of Problematic Gambling Behavior

Recognizing the early warning signs of problematic gambling behavior is essential for maintaining a healthy relationship with gambling. These signs may include:

Feeling restless or irritable when attempting to cut down on gambling.
Frequently thinking about gambling, even when not engaged in it.
Neglecting personal or professional responsibilities due to gambling.
Using gambling as a way to cope with negative feelings or situations.
Engaging in gambling as a way to win back lost money.

Immediate Action Steps

If players feel they are losing control over their gambling, it is important to take immediate action. Suggested steps include:

Utilizing the self-exclusion option on the platform to temporarily suspend access.
Setting deposit or loss limits to control spending.
Reaching out to the support team for guidance and assistance.
Taking a break from gambling activities to reassess personal habits and motivations.

Account Restriction and Self-Exclusion Mechanisms

MonoAUD offers players the ability to restrict their accounts or self-exclude as part of their responsible gambling measures. Account restrictions can be tailored to fit individual needs, allowing players to limit deposits, losses, or playtime. Self-exclusion can be implemented for a specified duration or permanently, serving as an effective tool for those who recognize the need to step back from gambling activities.

Personal Responsibility and Platform-Supported Protection Tools

Players are encouraged to take personal responsibility for their gambling behavior. MonoAUD supports this effort by providing a range of protection tools that empower players to manage their gambling effectively. By actively using these tools, players can maintain a balanced approach to online pokies and ensure their gaming experience remains enjoyable.

Confidentiality and Non-Judgmental Support Approach

MonoAUD is dedicated to providing a confidential and non-judgmental support environment for players seeking help or guidance. The support team is trained to assist individuals with empathy and understanding, ensuring that all inquiries are met with respect and privacy. Players can feel safe reaching out for support without fear of stigma or judgment.

By following these guidelines and utilizing the resources available, players can foster a responsible gaming environment that prioritizes enjoyment and safety.